Return & Exchange Policy
At Jiaashooper we stand behind the quality
of every product we sell. We have a strict
but fair return and exchange policy designed
to protect genuine customers and maintain
the integrity of our brand.
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RETURNS ACCEPTED ONLY FOR
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We accept returns strictly for 2 reasons only:
1. Manufacturing Defect
Stitching issues, fabric tears, colour
bleeding, or any defect caused during
production.
2. Transit Damage
Product damaged during shipping such as
scratches, breaks, or tears visible
immediately upon opening the package.
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WE DO NOT ACCEPT RETURNS FOR
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✗ Change of mind
✗ Wrong size selected by customer
✗ Product used even once
✗ Product worn for any event or occasion
✗ Colour variation due to screen settings
✗ Disliking the product after purchase
✗ Missing tags or original packaging
✗ Requests raised after 48 hours of delivery
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MANDATORY UNBOXING VIDEO
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Every return or exchange request MUST be
supported by a valid unboxing video.
Your video must clearly show:
✓ Outer packaging in sealed condition
✓ The seal being opened on camera
✓ Product condition immediately on opening
✓ The defect or damage clearly visible
Without a valid unboxing video your
request will be automatically rejected.
No exceptions. No appeals.
Please record your unboxing video every
time you receive a Jiaashooper order.
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TIME WINDOW
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✓ Return or exchange request must be
raised within 24 to 48 hours of delivery
✓ Requests after 48 hours will not be
accepted under any circumstances
✓ No exceptions will be made
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PRODUCT CONDITION
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Returned products must meet all conditions:
✓ Completely unused and unworn
✓ Unwashed and in original condition
✓ All original tags intact and attached
✓ Returned in original packaging
Auto Rejection If:
✗ Any sign of wear or use
✗ Smell of sweat or perfume
✗ Evidence of party or outdoor use
✗ Missing tags or packaging
✗ Stains or marks not caused by transit
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EXCHANGE POLICY
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Exchange is our preferred resolution for
all approved return requests.
✓ Exchange for same product in different
size or colour is available
✓ Exchange for a different product of
equal or higher value is available
✓ Exchange requests processed within
48 hours of inspection approval
✓ Replacement dispatched within 24 hours
of exchange approval
✓ Free exchange shipping on approved cases
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STORE CREDIT POLICY
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If exchange is not preferred we offer
store credit as an alternative.
✓ Store credit valid for 3 days only
from date of issue
✓ Applicable on all products on our store
✓ No minimum order value required
✓ Cannot be extended after expiry
✓ Cannot be transferred or combined
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REFUND POLICY
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Cash refunds are issued only in exceptional
cases at the sole discretion of Jiaashooper.
Prepaid Orders:
Refund credited to original payment method
within 5 to 7 business days of approval.
COD Orders:
Refund via bank transfer within 5 to 7
business days. Share bank details at time
of raising request.
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INSPECTION BASED APPROVAL
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All returned products go through strict
quality inspection before any decision.
✓ Our team inspects every returned product
✓ Approval or rejection communicated
within 48 hours of receiving product
✓ Jiaashooper decision is final and binding
✓ No refund or exchange before inspection
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HOW TO RAISE A REQUEST
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Step 1
Record unboxing video immediately on
receiving your order.
Step 2
Contact us within 24 to 48 hours of
delivery on WhatsApp or email.
Step 3
Share your order number, unboxing video,
and clear photos of the defect or damage.
Step 4
Our team reviews and responds within
24 hours of receiving your request.
Step 5
If approved we share return address
and pickup details.
Step 6
Ship the product back in original
packaging with all tags attached.
Step 7
Product undergoes quality inspection
on receipt at our facility.
Step 8
Exchange dispatched or store credit
issued within 48 hours of approval.
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CANCELLATION POLICY
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✓ Orders can be cancelled before
dispatch only
✓ Once dispatched no cancellation
is possible
✓ Prepaid cancellation refunds
processed within 3 to 5 business days
✓ To cancel contact us immediately
on WhatsApp
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CONTACT FOR RETURN REQUESTS
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WhatsApp: +91 62686 43208
Email: jiaashooper@gmail.com
Address: H.No-28, Street No-1
Shaheed Bhagat Singh Colony
Karawal Nagar, Delhi — 110094
Working Hours: Monday to Saturday
10am to 7pm
Sunday — Closed
Returns accepted only for genuine
damage or defect with valid
unboxing proof within 48 hours.
— Team Jiaashooper
