At Jiaashooper, we are committed to delivering premium-quality products and an exceptional shopping experience. Every product undergoes thorough quality checks before dispatch.

To ensure fairness for both our customers and our brand, we maintain a transparent and strict Return, Exchange, and Refund Policy. Kindly read the policy carefully before making a purchase.

1. Eligible Return & Exchange Reasons

Returns or exchanges will be accepted only under the following circumstances:

Manufacturing Defect

Products having manufacturing-related issues, including but not limited to:

• Stitching defects

• Fabric tears

• Incorrect finishing

• Colour bleeding

• Faults caused during production

Transit Damage

Products damaged during shipping, such as:

• Torn packaging resulting in product damage

• Fabric damage

• Scratches

• Breakage

• Any visible damage immediately upon opening the parcel

2. Return Requests That Will Not Be Accepted

Returns or exchanges will not be accepted under the following circumstances:

• Change of mind after purchase

• Incorrect size selected by the customer

• Product no longer required

• Colour variation caused by mobile or monitor display settings

• Product disliked after delivery

• Product used, washed, altered, or worn

• Product worn for any event, photoshoot, or occasion

• Missing original tags, labels, or packaging

• Requests submitted after the allowed reporting period

• Damage caused after delivery due to customer handling

3. Mandatory Unboxing Video

A complete and uninterrupted unboxing video is compulsory for every return or exchange request.

The video must clearly capture:

• The parcel in sealed condition before opening

• Shipping label visible on the package

• Opening of the parcel without interruption

• Product condition immediately after opening

• Clear visibility of the manufacturing defect or transit damage (if any)

Important:

• Requests submitted without a valid unboxing video will be automatically rejected.

• Edited, paused, cut, or incomplete videos will not be accepted.

• No exceptions or appeals will be entertained.

We strongly recommend recording an unboxing video every time you receive a Jiaashooper order.

4. Reporting Time

Customers must report any manufacturing defect or transit damage:

• Within 24–48 hours of successful delivery.

• Requests received after 48 hours from delivery will not be accepted under any circumstances.

• Delayed claims cannot be processed.

5. Product Condition Requirements

Returned products must satisfy all of the following conditions:

• Completely unused

• Unworn

• Unwashed

• In original condition

• All original tags attached

• Original packaging intact

• Accessories (if any) included

Automatic Rejection

The return request will be rejected if the product shows:

• Signs of use

• Perfume or body odour

• Sweat stains

• Makeup marks

• Dirt or dust

• Damage caused after delivery

• Missing tags

• Missing packaging

• Alteration or washing

6. Exchange Policy

Exchange is our preferred resolution for all approved return requests.

Customers may request:

• Exchange for the same product in a different size (subject to availability)

• Exchange for the same product in another available colour

• Exchange for another product of equal or higher value (price difference payable if applicable)

Exchange Timeline

• Request reviewed within 24 hours

• Product inspection completed within 48 hours after receiving the return

• Replacement dispatched within 24 hours after exchange approval

• Approved exchange shipping provided at no additional cost

7. Store Credit Policy

If an exchange is not preferred or the requested product is unavailable, Jiaashooper may issue Store Credit.

Store Credit Terms:

• Valid for 3 days from the date of issue

• Can be used on any product available on our website

• No minimum order value

• Non-transferable

• Cannot be converted into cash

• Cannot be extended after expiry

• Cannot be combined with another store credit unless approved by Jiaashooper

8. Refund Policy

Refunds are issued only in exceptional cases and solely at the discretion of Jiaashooper.

Prepaid Orders

Approved refunds will be credited to the original payment method within 5–7 business days after approval.

Cash on Delivery (COD) Orders

Approved refunds will be transferred to the customer's bank account within 5–7 business days after approval.

Customers must provide accurate bank account details while raising the refund request.

9. Inspection & Approval Process

Every returned product undergoes a detailed quality inspection.

Our quality team will verify:

• Manufacturing defects

• Transit damage

• Product condition

• Original tags and packaging

• Compliance with this policy

After inspection:

• Approval or rejection will be communicated within 48 hours.

• No refund, exchange, or store credit will be issued before inspection is completed.

• Jiaashooper's inspection report and final decision shall be considered conclusive and binding.

10. How to Raise a Return or Exchange Request

Step 1

Record a complete unboxing video immediately upon receiving your parcel.

Step 2

Contact Jiaashooper within 24–48 hours of delivery.

Step 3

Share:

• Order Number

• Unboxing Video

• Clear photographs showing the defect or damage

Step 4

Our support team will review your request within 24 hours.

Step 5

If approved, return instructions and the return address will be shared.

Step 6

Pack the product securely in its original packaging with all tags attached and ship it as instructed.

Step 7

Once received, the product will undergo a quality inspection.

Step 8

Upon approval:

• Replacement product will be dispatched, or

• Store Credit / Refund (where applicable) will be processed.

11. Order Cancellation Policy

Orders may be cancelled only before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Prepaid Orders

Approved cancellation refunds will be processed within 3–5 business days through the original payment method.

To request cancellation, please contact our support team immediately before dispatch.

12. Contact Us

For all return, exchange, cancellation, or refund requests, please contact us:

WhatsApp: +91 62686 43208

Email: jiaashooper@gmail.com

Registered Address:

H.No. 28, Street No. 1
Shaheed Bhagat Singh Colony
Karawal Nagar
Delhi – 110094
India

Customer Support Hours

Monday – Saturday: 10:00 AM – 7:00 PM

Sunday: Closed

Final Note

By placing an order with Jiaashooper, you acknowledge that you have read, understood, and agreed to this Return, Exchange, Refund, and Cancellation Policy.

Our policies are designed to ensure a fair, transparent, and secure shopping experience for every genuine customer while safeguarding the integrity of our products and services.

Thank you for choosing Jiaashooper.

— Team Jiaashooper