At Jiaashooper, we are committed to delivering genuine quality to every customer. To protect the integrity of our brand and ensure fair service, we follow a strict and transparent Returns, Exchange & Refund Policy.
Returns Accepted Only for the Following Two Reasons
1. Manufacturing Defect
Returns are accepted for genuine manufacturing defects, including:
2. Transit Damage
Returns are accepted if the product has been damaged during shipping, including:
Returns Are NOT Accepted For
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Change of mind
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Wrong size selected by the customer
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Product used even once
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Product worn for any event, occasion, or party
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Colour variation due to screen display differences
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Disliking the product after purchase
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Products returned without original tags or packaging
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Return requests raised after 48 hours of delivery
Mandatory Unboxing Video (No Exceptions)
Every return request must be supported by a valid, continuous unboxing video. This requirement is compulsory and non-negotiable.
Your unboxing video must clearly show:
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The outer package in a fully sealed condition
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The package seal being opened on camera
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The product immediately upon opening
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The manufacturing defect or transit damage clearly visible
Return requests submitted without a valid unboxing video will be automatically rejected. No exceptions and no appeals.
For your own protection, we strongly recommend recording an unboxing video every time you receive a Jiaashooper order.
Strict Return Time Window
Return requests must be raised within 24 to 48 hours of delivery.
Requests received after 48 hours of delivery will not be accepted under any circumstances.
Product Condition (Non-Negotiable)
Returned products must satisfy all of the following conditions:
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Completely unused and unworn
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Unwashed and in original condition
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All original tags attached and intact
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Returned in the original packaging
Automatic Rejection Grounds
Returns will be rejected if the product shows:
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Any sign of use or wear
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Smell of sweat, perfume, deodorant, or any other fragrance
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Evidence of party wear or outdoor use
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Missing tags or original packaging
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Stains, marks, or scratches not caused during transit
Inspection-Based Approval
Every returned product undergoes a strict quality inspection by our internal Quality Assurance team before any decision is made.
Our team will inspect the returned item and communicate approval or rejection within 48 hours of receiving the product.
Jiaashooper reserves the sole right to approve or reject any return based on the inspection findings.
The decision of Jiaashooper shall be final and binding.
Refund Policy
Exchange Preferred Over Refund
For all approved return requests, Exchange or Store Credit is our primary resolution. Cash refunds are issued only in exceptional circumstances.
Store Credit
Approved Store Credit:
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Valid for 3 days from the date of issue
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Can be used on any product available on our website
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No minimum order value required
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Cannot be extended after expiry
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Cannot be reissued after expiry
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Cannot be transferred to another person
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Cannot be combined with any other Store Credit
Cash Refund
Cash refunds are issued only in exceptional cases where Exchange or Store Credit is not a feasible resolution, at the sole discretion of Jiaashooper.
Prepaid Orders
Approved refunds will be credited to the original payment method within 5 to 7 business days after approval.
Cash on Delivery (COD) Orders
Approved refunds will be processed through:
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Store Credit, or
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NEFT Bank Transfer
within 5 to 7 business days after approval.
Customers must provide their bank account details while submitting the return request.
Important: Store Credit expires strictly after 3 days and cannot be extended, renewed, reissued, or reactivated under any circumstances.
How to Raise a Return Request
Step 1: Record a complete unboxing video immediately upon delivery.
Step 2: Contact us within 24 to 48 hours of delivery.
Step 3: Share:
Step 4: Our team reviews your request and responds within 24 hours.
Step 5: If approved, we will provide the return shipping address.
Step 6: Ship the product back in its original packaging.
Step 7: The returned product undergoes a quality inspection after receipt.
Step 8: Once approved, the Exchange or Store Credit will be issued within 48 hours of successful inspection.
Cancellation Policy
Orders can be cancelled only before dispatch.
Once an order has been dispatched, cancellation requests cannot be accepted.
For prepaid orders cancelled before dispatch, refunds will be processed within 3 to 5 business days.
Contact for Return Requests
WhatsApp: +91 62686 43208
Email: jiaashooper@gmail.com
Address:
H.No. 28, Street No. 1
Shaheed Bhagat Singh Colony
Karawal Nagar
Delhi – 110094
Business Hours
Monday to Saturday: 10:00 AM – 7:00 PM
Sunday: Closed
Important Notice
Returns are accepted only for genuine manufacturing defects or transit damage, supported by a valid unboxing video, and reported within 48 hours of delivery.
— Team Jiaashooper
